You may return your purchase for a full refund of the merchandise total within 60 days of delivery.
We provide free return shipping on U.S. orders AFTER 14 days of receipt to ensure you've had sufficient time to experience the incredible capabilities of our equipment and training materials.
Before returning any merchandise you must contact us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA). International orders are not eligible for free return shipping. You must include your invoice number and reason for return. Upon approval of your return, you will receive return shipping instructions via e-mail and a return shipping label (if eligible). The order number must be included with the return in order to insure you are refunded properly. Refunds are issued within 48 hours once the item is received and inspected. Please note that shipping charges are non-refundable unless the item was received damaged and you do not want a replacement.
Return Eligibility: Items must be in new, sellable condition and in the original packaging to qualify for a refund. Items not meeting these conditions may be subject to a 15% restocking fee.
The few exceptions that cannot be returned include clearance items, gift certificates, personalized items as well as items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order).
What if My Order Arrives Damaged?
If an item arrives damaged or with parts missing, please notify us within 48 hours excluding weekends. We're happy to send you replacement parts as soon as possible. We may request photos of the damage in order to file a claim with the shipping company.
When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us immediately and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item to us, on top of the refund.
If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.